Hello - I’m so happy that we’re creating together.

Through purchasing services from Kristie Latham Design, you’re agreeing to my policies, which I’ll try to outline in plain English. These terms of services are subject to change at any time without notification. By purchasing any file or service from Kristie Latham Design, you acknowledge reading, understanding and agreeing to this policy.

 

 

 

REFUND POLICY

Kristie Latham Design does not issue refunds due to creative time invested and reserving space in schedule. Through purchasing any file or service from KLD, or paying a KLD invoice, you acknowledge and agree to this refund policy.

 

RESPONSE TIME

Kristie Latham Design will respond to emails and phone calls within 36 hours on business days, unless stated otherwise.

 

DELAYS

The timeline agreed upon by Kristie Latham Design and client may be delayed if client does not respond to information requests within 24-48 hours.

 

CLIENT COMMUNICATION

Upon booking a project with Kristie Latham Design, the client agrees to respond to all emails/phone calls/messages in a timely manner. If KLD does not hear back from a client within 14 days, their project is subject to cancellation. Upon cancellation, the client will receive final files of completed work. A refund will not be issued for the uncompleted portion. See Refund Policy.

Kristie Latham Design will make exceptions to project delays on a case-by-case basis. This will be agreed upon via email between KLD and the client prior to any delays.

 

CONFIDENTIAL INFORMATION

Kristie Latham Design will not share any confidential client information, such as phone number, address, email, credit card, etc.

 

DISPUTE RESOLUTION

Parties agree to attempt to resolve any dispute by negotiation between the parties. If the Parties are unable to resolve the dispute through direct negotiations, then, except as otherwise provided herein, either Party may submit the issue to binding arbitration in according with the then-existing Commercial Arbitration Rules of the American Arbitration Association. Arbitral Claims shall include, but are not limited to, contract and tort claims of all kinds, and all claims based on any federal, state, or local law, statute, or regulation, excepting only actions for injunctions, attachment, garnishment, and other equitable relief. The arbitration shall be conducted in Columbus, Ohio, and conducted by a single arbitrator, knowledgeable in Internet and e-Commerce disputes. The arbitrator shall have no authority to award any punitive or exemplary damages; certify a class action; add any parties; vary or ignore the provisions of these Terms and Conditions; and shall be bound by governing and applicable law. The arbitrator shall render a written opinion setting forth all material facts and the basis of his or her decision within thirty (30) days of the conclusion of the arbitration proceeding. The parties hereby waive any rights they may have to trial by jury in regard to arbitral claims.

 

ADDITIONAL POLICIES

Again, Kristie Latham Design is not responsible for files after 30 days of project completion. Please back up your files immediately upon downloading them!

 

Adobe Photoshop knowledge is require to edit/maintain any templates or branding/marketing materials created.

 

The designer has the right to walk away from any transaction for the following reasons: threats/agression/harassment. If Kristie Latham Design deems it necessary to walk away from the project, there will NOT be a refund issued due to time invested and booking of schedule.

COPYRIGHT

Kristie Latham Design reserves the right to retain, reproduce, publish, display, and market any design or service purchased by clients.

 

ADDITIONAL FEES

The following fees are not included in the services purchased from Kristie Latham Design: domain name, Squarespace subscription, font licenses, email hosting, etc.

 

RATES

All rates are subject to change without notice.

 

PHOTOS & COPY

Kristie Latham Design does not supply or suggest photographs or copy used on any services. All content must be delivered to Kristie Latham Design before service begins.

 

ALTERATIONS

Aside from editable content, no alterations may be made to a Kristie Latham Design product or service after it has been delivered in it’s finalized and client-approved version.

 

MAINTENANCE

Kristie Latham Design is not responsible for site maintenance beyond the 30-day post-launch policy. Any maintenance requested will be billed at an hourly rate of $65 per hour - in half hour increments.

 

FOOTER

Kristie Latham Designs reserves the right to include “Made by KLD” at the footer of every project, with a link to KristieLatham.com. Removal may be obtained only by paying a removal fee of $500.

 

SHIPPING

All Kristie Latham Design products and services are delivered via email/Dropbox. Kristie Latham Design is not responsible for any files or services after 30 days of delivery - PLEASE BACK UP YOUR FILES!